Delete your account and data

You can delete your VoText account at any time, in the app or by email. Deleting it removes your personal data from our servers, apart from the few records the law or fraud prevention requires us to keep, listed below.

Delete your account in the app

Open VoText and go to Settings.
Tap Account and credits.
Tap Delete account at the bottom, read what will be removed, and confirm.

This works whether or not you ever signed in. The deletion takes effect immediately.

Delete your account by email

If you can no longer open the app, email support@votext.app with the subject “Delete my account”.

If you signed in with email: write from that address.
If you used Sign in with Apple: write from any address and tell us. We will ask you to confirm the request so we know the account is yours.
If you never signed in: your account is only connected to your device, so we cannot find it from an email. Please use the in-app option.

We confirm by email when the account is deleted, within 30 days of your request.

What is deleted

Your account ID and sign-in sessions
Your email address or Apple sign-in link
Your credit balance and credit history, including unused plan, starter and top-up credits
Your choice about AI services
Any audio, text or results still on our servers (these are deleted within 24 hours in any case)

Deleting your account cannot be undone, and unused credits cannot be refunded or moved to another account.

What is kept

Purchase records: transaction records from Apple are kept for [To be filled in by the owner: statutory retention period], because tax and accounting law requires it.
Device fingerprint for starter credits: a one-way fingerprint of your device’s attestation key is kept so that starter credits cannot be claimed again on the same device. It contains nothing else about you.
Server logs: kept for [To be filled in by the owner: number of days] days, then deleted.

What stays on your device

Your recordings and transcripts are stored only on your iPhone or iPad, so deleting your account does not remove them. Export anything you want to keep, then delete it in the app or delete the app.

Your subscription

Deleting your account does not cancel a subscription, because Apple bills it. Cancel it in your Apple Account settings, ideally before you delete your account.

The privacy policy explains all your rights and how we handle data. Questions: support@votext.app.